Overview
From first customer contact to after-sales service, Microsoft Dynamics CRM provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call centre and marketing professionals. Strengthen your customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.
The information in this section will give you an overview of Microsoft Dynamics CRM. However, we also recommend you talk with one of our team about what is involved in acquiring a new business application, which solution best fits your requirements, and how Microsoft Dynamics CRM can contribute to the success of your next IT project.
Highlights
Discover key features for sales, customer service, field service, call centre and marketing professionals in Microsoft Dynamics CRM.
Download data sheets for different roles, fact sheets for small businesses and more.
Read and share the latest Microsoft Dynamics CRM case studies and feedback.
Watch product and sales overviews and a customer service features demo
Microsoft Dynamics CRM gives you the power to choose how you want to manage your customer relationships. Compare the benefits of on-demand or on-premise solutions and pick the structure that fits your workflow. The best part is, there’s no wrong answer. The onsite and online solutions can be fully integrated at any time for maximum flexibility.
On-Demand CRM
- Secure and reliable online hosting
- On-demand access worldwide
- Microsoft or Microsoft Certified Vendor support
On-Premise CRM
- Complete in-house control of your CRM
- Fully customize software as needed
- Can be integrated with on-demand CRM